General
business
conditions

General terms and conditions of the in-house operation of the Imperial Baths on the Island of Usedom and the Imperial Baths Tourism Service GmbH

The following general terms and conditions also contain legal information on your rights under the provisions on distance contracts and electronic commerce.

 

The EU Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be found under https://ec.europa.eu/consumers/odr is available.
We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

Terms & Conditions

Mediation of accommodation services

 1 

 GUEST ACCOMMODATION AND PLACEMENT CONDITIONS 

THE KAISERBÄDERTOURISMSERVICE GMBH 

The KaiserbäderTourismusService GmbH, below “KTS”, arranges accommodation from accommodation providers and private landlords (hotels, inns, guesthouses, private rooms and holiday apartments), below "Host" mentioned, on the island of Usedom and on the adjacent mainland in accordance with the current offer via the online reservation and booking system “in-web” below "System" called. The following conditions, if effectively agreed, become the content of the guest accommodation/accommodation contract concluded between the guest and the host in the event of a booking and regulate the contractual relationship between the guest and the host and the mediation activities of KTS. 

1. Object of mediation 

1.1. The KTS arranges accommodation via the system. KTS does not provide its own services with this activity; rather, it arranges them in the name and on behalf of the respective host. The contract for the booked service is therefore concluded exclusively between the guest and the host. KTS and the guest are only linked by an agency contract. 

1.2. The scope of the service provided can be found in the booking confirmation. Subsidiary agreements that change the scope of the contractual service require confirmation. 

2. Booking and conclusion of contract 

2.1. The offers from the hosts, which KTS provides binding offers By booking with KTS, you are therefore concluding a binding accommodation contract with the host, including these terms and conditions. By making your booking, you are also entering into a binding brokerage contract with KTS, including these brokerage conditions. You will immediately receive a booking confirmation of your booking. 

2.2. The booking of the accommodations offered in the system can be made electronically via the Internet, by post, by fax or by telephone. 

2.3. For bookings that the guest makes online (via the Internet), the following applies to the conclusion of the contract: 

(1) The online booking process is explained to the guest in the relevant internet portal. 

(2) The guest has a corresponding correction option available to correct his entries, delete or reset the entire online booking form, the use of which is explained. 

(3) The contract languages ​​specified for carrying out the online booking are stated. 

(4) If the contract text is saved by the host or in the online booking system, the guest will be informed about this storage and the possibility of later retrieving the contract text. 

(5) By pressing the button “Book with costs“You accept the host’s binding offer to conclude the guest accommodation contract. The booking confirmation will be sent to you immediately after you have made the booking by clicking on the button “Book with costs“ will be displayed on the screen using a corresponding display. The guest is offered the opportunity to save and print out the booking confirmation. However, the binding nature of the guest accommodation contract is not dependent on the guest using these options for storage or expression. As a rule, the host or KTS will also send the guest a copy of the booking confirmation by email, email attachment, post or fax. However, receipt of such an additional booking confirmation is also not a prerequisite for the legally binding nature of the guest accommodation contract. 

3. Basics of the gas provider's offer/basic of the booking 

3.1. The host's offer and the guest's booking are based on the description of the accommodation and the additional information in the system (e.g. description of location, explanation of classification). 

3.2. Information in hotel guides and similar directories that were not published by KTS or the host are not binding for the host and his or her obligation to provide services, unless they have been made part of the host's obligation to provide services by express agreement with the guest. 

4. No right of withdrawal for the guest 

The guest is advised that even if he books the accommodation contract remotely (ie by telephone, fax, e-mail or via the Internet) he is a consumer in accordance with the legal provisions (§ 312g para. 2 Section 9 BGB) there is no right of withdrawal. 

5. Prices and Fees 

5.1. The prices stated in the system are final prices and include VAT and all additional costs for accommodation, unless otherwise stated regarding additional costs. Tourist tax (see section 6) as well as fees for consumption-based accommodation services (e.g. electricity, gas, water, firewood) and for optional and additional services may apply and be shown separately. 

5.2. If the guest makes use of the telephone operator service from KTS, an operator fee of EUR 10,00 will be charged. 

6. Tourist tax 

6.1. If the guest books accommodation in the seaside spas on the island of Usedom, he is obliged to pay a tourist tax in accordance with the statutes of the respective municipality regarding the collection of a spa tax. 

6.2. The tourist tax is generally collected by the host, who passes the amount on to the municipality of Ostseebad Heringsdorf. The guest will be issued a spa card after paying the tourist tax. 

7. Payment 

7.1. The due date for the deposit, any advance payments and the final payment depends on the arrangement made with the guest and noted in the booking confirmation. If the guest makes a booking at short notice, it can be agreed that payments will be made on site. 

7.2. The guest must pay a deposit to KTS, the amount of which is stated in the booking confirmation. If the guest makes use of the telephone arrangement (see section 5.2), this arrangement fee is due with the deposit in accordance with section 7.1. 

7.3. In the event that KTS collects the tourist tax on behalf of the host (see Section 6.3), the due date for the tourist tax payment depends on the corresponding payment request from KTS. 

7.4. The guest must pay the remaining amount and any other costs incurred on site to the host. The guest can make individual agreements with the host about when the remaining payment is due. 

7.5. Payments in foreign currencies and with crossed checks are not possible. Credit card payments are only possible if agreed or generally offered by the host on a notice board. Payments at the end of your stay are not possible by bank transfer. 

7.6. If the guest does not make the agreed down payment or does not make it in full despite a reminder from the host setting a deadline, the host is entitled, to the extent that he is willing and able to provide the contractual services and to the extent that the guest has no legal or contractual right of retention, to withdraw from the contract and to charge the guest with cancellation costs in accordance with Section 8 of these conditions. 

8. Withdrawal and no-show 

8.1. In the event of cancellation or non-arrival without a declaration of cancellation, the host's right to payment of the agreed price of the stay, including the meal portion and the fees for additional services, remains valid. 

8.2. The host must endeavor to use the accommodation for other purposes as part of its normal business operations, without any obligation to make special efforts and taking into account the special character of the booked accommodation (e.g. non-smoking rooms, family rooms). 

8.3. The host must allow for alternative occupancy and, if this is not possible, saved expenses. 

8.4. According to the percentages recognized by case law for calculating saved expenses, the guest or the client must pay the host the following amounts, based on the total price of the accommodation services (including all additional costs) plus the agency fee, but not taken into account any public charges such as tourist tax:

For holiday apartments/accommodations without meals  90% 
For overnight stay/breakfast  80% 
With half board  70% 
With full board  60% 

 

 8.5. The guest expressly reserves the right to prove to the host that the expenses saved are significantly higher than the deductions taken into account above, or that the accommodation or other services were used for another purpose. In the event of such proof, the guest or the client is only obliged to pay the correspondingly lower amount. 

8.6. The above provisions apply accordingly if the guest breaks off a stay due to a personal reason. 

8.7. Taking out travel cancellation insurance is strongly recommended. 

8.8. The declaration of withdrawal must be addressed to KTS (not to the host) for booking reasons and should be made in writing in the interest of the guest. 

9. Arrival and Departure 

9.1. The time of arrival and departure depends on the agreements made with the host in each individual case. These will be recorded in the booking confirmation. 

9.2. For holiday apartments and holiday homes, it is the guest's responsibility to contact the owner or manager at least one day before arrival in order to clarify the key handover and arrival time. If this is not done, all resulting disadvantages and costs will be borne by the guest. 

9.3. The guest is obliged not to inform KTS of any delay by the agreed arrival time at the latest. One occurs 

If the host fails to provide notice in due time, the host is entitled, but not obliged, to occupy the accommodation elsewhere. 

9.4. The guest must vacate the accommodation at the agreed time. If the accommodation is not vacated on time, the host can demand additional compensation. The right to assert further damages is reserved. 

10. Guest Responsibilities, Cancellation by Host 

10.1. The accommodation may only be occupied by the people specified in the booking or booking confirmation. Even if guest names are not indicated, the specified maximum number of people must be adhered to and refers to adults including small children and babies, who are included in the number of people. 

10.2. The guest is not entitled to transfer the booking to third parties or to allow them to use the accommodation without the host's express prior written consent. 

10.3. Bringing pets along and keeping them in the accommodation is only permitted in the event of an express agreement to this effect and if the host provides for this possibility in the offer description. As part of such agreements, the guest is obliged to provide truthful information about the type and size. Violations of this may entitle the host to extraordinary termination of the guest accommodation contract. 

10.4. The guest is obliged to immediately report any defects and disruptions to the host and to request remedial action. A notification of defects made only to KTS is not sufficient. If the defect is not reported culpably, the guest's claims may be invalidated in whole or in part. 

10.5. The guest can only terminate the contract in the event of significant defects or disruptions. As part of the notice of defects, he must first give the host a reasonable deadline to remedy the situation, unless the remedy is impossible, is refused by the host or the immediate termination is objectively justified by a special interest of the guest that is recognizable to the host or for such reasons it is objectively unreasonable for the guest to continue their stay. 

11. Liability of KTS 

11.1. KTS is not liable for the information provided by the host or for services or disruptions to the services to be provided by the host. 

11.2. KTS is liable under the brokerage contract in accordance with the following provisions. 

11.3. Within the framework of the legal provisions, KTS is liable without limitation for damages resulting from injury to life, body or health that are based on intent or negligence on the part of KTS of one of its legal representatives or vicarious agents. 

11.4. KTS is only liable for other damages within the scope of the legal provisions as follows: 

• KTS is liable without limitation for damages that are based on intent or gross negligence on the part of KTS by one of its legal representatives or vicarious agents, as well as for damages that fall within the scope of protection of a guarantee or assurance given by KTS. 

• KTS is liable, limited to compensation for the foreseeable damage typical for the contract, for damages that are based on a slightly negligent violation of essential contractual obligations by KTS one of its legal representatives or vicarious agents. 

• Liability for other cases of slightly negligent behavior is excluded. 

11.5. The above provisions in paragraph 1 and paragraph 2 also apply mutatis mutandis to the liability of KTS with regard to the reimbursement of wasted expenses in accordance with Section 284 of the German Civil Code (BGB). 

11.6. The liability of KTS under the Product Liability Act remains unaffected. 

11.7. In the event of data loss, KTS is only liable for damage that would have occurred even if the host had properly backed up the data regularly and appropriately given the importance of the data. 

11.8. The above provisions in this Section 11 also apply to the benefit of KTS employees and other vicarious agents. 

12. Host Liability 

12.1. The host's liability from the accommodation contract according to § 536a BGB for damages that do not result from injury to life, body or health is excluded, unless they are due to an intentional or grossly negligent breach of duty by the host or a legal representative or vicarious agent of the host. 

12.2. The host's liability for items brought in according to §§ 701 ff. BGB remains unaffected by this regulation. 

12.3. The host is not liable for disruptions in performance in connection with services which are clearly only arranged as third-party services for the guest/client during the stay (e.g. sporting events, theatre visits, exhibitions, etc.). 

Privacy Policy 

To the extent that KTS processes the guest's personal data when providing its agency services, KTS will comply with data protection laws. 

14. Governing Law, Place of Jurisdiction, Other Provisions 

14.1. German law applies exclusively to the contractual relationship between the guest and the host or KTS, excluding all legal norms that refer to another legal system. The application of the UN Convention on Contracts for the International Sale of Goods is excluded 

14.2. The guest or the client can only sue the host or KTS at their registered office. 

14.3. The customer's place of residence is decisive for any lawsuits brought by the host or KTS against the guest. For lawsuits against guests who are merchants, legal entities under public or private law or persons who have their place of residence/business or usual place of abode abroad, or whose place of residence/business or usual place of abode is not known at the time the lawsuit is filed The host's registered office is agreed as the place of jurisdiction. 

14.4. The above provisions do not apply if and to the extent that indispensable provisions of the European Union or other international provisions applicable to the contract apply. 

14.5. Should a provision of this contract be or become ineffective, the effectiveness of the remaining provisions or the contract as a whole will not be affected. Should this contract be ineffective in individual parts or contain gaps, the contracting parties undertake to replace the missing or ineffective provisions with an effective provision that corresponds to the other content of the contract. 

14.6. Oral agreements are invalid. Changes and/or additions to this contract must be made in writing. 

For complaints in connection with insurance brokerage, you can contact Versicherungsombudsmann e. V. (arbitration board): 

Insurance Ombudsman e. V. 

PO Box 080632 

10006 Berlin / Germany 

Phone: +0800 3696000 

Fax: +0800 3699000 

Email: beschwerde@versicherungsombudsmann.de 

https://www.versicherungsombudsmann.de 

3 

Information in accordance with Art. 13 GDPR 

I. Reservations 

In connection with the agency relationship, we process data about you (guest). The handling of this so-called “personal data” is regulated by special legal regulations. This includes in particular the EU General Data Protection Regulation (“GDPR”) and the Federal Data Protection Act (“BDSG”). 

According to Art. 4 No. 1 GDPR, personal data is all information that can be related to you personally, e.g. first and last name, date of birth, as well as private and work contact details. 

Your personal data is collected and processed exclusively within the framework of data protection regulations. According to applicable data protection law, your personal data may only be processed if a law expressly permits or requires this or if you have given your valid consent. 

In the course of the implementation of the task transfer agreement concluded between the municipality of Seebad Heringsdorf, trading under the name KAISERBÄDER INSEL USEDOM and KTS, the contracting parties decided and agreed that all accounting matters of KTS would be processed jointly by KTS and the in-house operation, in particular those relating to the in-house operation to efficiently and effectively utilize existing human resources in the accounting area with the appropriate technical equipment. The processing and completion of KTS's accounting matters by KTS and its own company together constitutes processing of personal data under joint responsibility within the meaning of Article 26 of the General Data Protection Regulation (GDPR). 

II. Who is responsible for data processing? 

The responsible bodies in accordance with Article 4 No. 7 GDPR for the data processing operations that take place in the course of the brokerage relationship are: 

KaiserbäderTourismusService GmbH (KTS), Waldstraße 1 in 17429 Seebad Bansin 

and  

the municipality of Seebad Heringsdorf, trading under the name of the company KAISERBÄDER INSEL USEDOM, Waldstraße 1, 17429 Seebad Bansin. 

If you have any data protection-related concerns, please feel free to contact the data protection officer. 

Joint Data Protection Officer Special Purpose Association for Electronic Administration in Mecklenburg-Western Pomerania (eGo-MV) Eckdrift 103, 19061 Schwerin Telephone +49 (0)385 / 77 33 47 -51 

Email: datenschutz@ego-mv.de 

III. What rights do you have as a data subject? 

As a data subject, you have the right 

  • for information about the personal data stored about you, Article 15 GDPR; 
  • to correct incorrect or incomplete data, Article 16 GDPR; 
  • to delete personal data, Article 17 GDPR; 
  • to restriction of processing, Article 18 GDPR; 
  • on data portability, Article 20 GDPR, and 
  • to object to the processing of personal data concerning you, Article 21 GDPR. 

In addition, in accordance with Article 20 of the GDPR, you can request that the data be received and transferred to another responsible body, e.g. to a new employer. Finally, according to Art. 77 GDPR, you have the right to complain to the responsible data protection authority: 

The State Commissioner for Data Protection and Freedom of Information Mecklenburg-Western Pomerania, Werderstrasse 74a, 19055 Schwerin - Email: info@datenschutz-mv.de. 

IV. What data do we process? 

The implementation of the brokerage relationship requires the processing of personal data. This is: 

– Your master data (name, address, telephone number, email address). The legal basis for data processing is Article 6 Paragraph 1 Sentence 1 Letter b GDPR, Section 10 of the Mecklenburg-Western Pomerania State Data Protection Act. The master data will be deleted as soon as the agency relationship with you has ended and a further three years have passed since the end of the year of termination. 

– Your bank details. 

V. For what purposes and on what legal basis do we process your data? 

The master data is processed to carry out the existing brokerage relationship with you on the basis of Article 6 Paragraph 1 b) GDPR and Section 10 of the Mecklenburg-Western Pomerania State Data Protection Act. 

We may also process your master data to comply with legal obligations to which we are subject; This is done on the basis of Article 6 Paragraph 1 c) GDPR. These legal obligations include, in particular, the reports required of us to (tax) authorities. 

To the extent necessary, we process your data beyond the implementation of the agency relationship and the fulfillment of legal obligations to protect our legitimate interests or the interests of third parties; This is done on the basis of Article 6 Paragraph 1 f) GDPR. Our legitimate interests include: 

  • Internal company processes for the internal management of guest data 
  • the assertion of legal claims and defense in legal disputes; 
  • the prevention and investigation of crimes; 
  • ensuring the security of the IT systems we use; 
  • ensuring building and facility safety. 

To the extent that the named data categories contain special types of personal data (such as health data or social data), we process these for the purposes of our obligations under social security law to the extent provided for by law; This is done on the basis of Section 10 Paragraph 2 of the Mecklenburg-Western Pomerania State Data Protection Act. 

To the extent that we give you the opportunity to give your consent to the processing of personal data when establishing or during the course of the placement relationship, we process the data included in the consent for the purposes stated in the consent; This is done on the basis of Article 6 Paragraph 1 a) GDPR. If the consent relates to the processing of special types of personal data (such as health data), the processing is carried out on the basis of Article 9 paragraph 2 a) GDPR. 

Please notice that 

  • The granting of consent to us is always voluntary and neither the granting nor the subsequent revocation of consent has negative consequences for the implementation of the placement relationship; 
  • that failure to grant consent or its subsequent revocation may nevertheless have consequences, about which we will inform you before granting consent and 
  • that you can revoke your consent given to us at any time with effect for the future, for example by sending a message by post, fax or email. 

VI. Are you obliged to provide data? 

The provision of the personal data mentioned under Section IV is necessary for the conclusion of the brokerage relationship and its implementation between you and us, unless we expressly state otherwise when collecting this data. Without providing this data, we cannot conclude and carry out an agency contract with you. 

If we also collect personal data from you, we will inform you when collecting it whether the provision of this information is required by law or contract or is necessary for the conclusion of a contract (in particular the brokerage contract). We generally identify information that is provided voluntarily and is not based on one of the aforementioned obligations or is not required to conclude a contract. 

VII. Who receives your data? 

Your personal data is generally processed by KTS under joint responsibility with its own company. KTS and the company have therefore concluded an agreement in accordance with Article 26 of the GDPR to regulate the processing of personal data under joint responsibility. The information in accordance with Art. 26 II 2 GDPR will be made available to you below (following Section IIX. in this document).

Depending on the type of personal data, only certain departments/organizational units have access to your personal data. This includes in particular financial accounting and – in the case of data generated via the IT infrastructure – to a certain extent also the IT department. Through a role and authorization concept, access within the KTS and the company's own operations is limited to those functions and the scope that is necessary for the respective purpose of processing. 

We may also transfer your personal data to third parties outside of our company to the extent permitted by law. These external recipients include the service providers engaged by us who provide services for us on a separate contractual basis, which may also include the processing of personal data, as well as the subcontractors of our service providers engaged with our consent; non-public and public bodies, insofar as we are obliged to transmit your personal data due to legal obligations, business partners, insofar as the transmission of personal data (e.g. your public contact details) is necessary to carry out the brokerage relationship. 

Personal data can also be transmitted to responsible authorities and courts as well as to lawyers, auditors, tax advisors, management consultants and comparable service providers with a special position of trust who are obliged to maintain secrecy. In any case, your personal data will only be passed on to third parties to the extent that this is necessary to achieve the stated purposes of use and is permissible under data protection law in accordance with Art. 6 GDPR, Section 10 of the Mecklenburg-Western Pomerania State Data Protection Act. 

In accordance with Article 28 of the GDPR, all processors are obliged by detailed contractual guarantees to ensure the protection of your personal data with technical and organizational measures. 

IIX. Is data transferred to countries outside the EU/EEA? 

Your personal data will be processed within the EU or the European Economic Area; A transfer to other countries (so-called “third countries”) is not planned. 

Obligation to provide information in accordance with Article 26 Paragraph 2 Sentence 2 GDPR 

I. Preliminary remarks 

In the course of implementing the task transfer agreement concluded between the municipality of Seebad Heringsdorf, trading under the name KAISERBÄDER INSEL USEDOM, and KTS, both parties decided and agreed that all accounting matters of KTS would be processed jointly by KTS and the in-house operation, in particular those relating to the in-house operation to efficiently and effectively utilize existing human resources in the accounting and human resources areas with the appropriate technical equipment. The processing and completion of KTS's accounting matters by KTS and the in-house operation together constitutes processing of personal data under joint responsibility within the meaning of Art. 26 General Data Protection Regulation (GDPR). KTS and the in-house operation therefore have an agreement in accordance with Art. 26 GDPR Regulation of the processing of personal data under joint responsibility concluded. 

In accordance with Article 26 Paragraph 2 Sentence 2 GDPR, the essentials of this agreement are made available to those affected: 

II. The essence of the agreement according to Art. 26 GDPR 

The responsibilities with regard to data processing operations and the responsibilities for fulfilling data protection obligations are distributed between the joint controllers according to the type of data processing activity as follows: 

1. Responsibilities and responsibilities regarding processing operations 

Internally, the responsibilities and responsibility with regard to the processing operations between the joint controllers are divided according to phases of data processing as follows: 

(1) The KTS is responsible for collecting the data. 

(2) The company is responsible for storing the data. 

(3) The company and KTS are responsible for changing and deleting the data, restricting their processing and transferring them in accordance with Art. 20 GDPR. 

(4) The company is responsible for other processing. 

(5) Both parties may use the data for the purposes set out in this contract. 

2. Responsibilities and responsibility for informing data subjects 

(1) KTS ensures fulfillment of the information obligations in accordance with Articles 13 and 14 GDPR. 

(2) In accordance with Art. 13 GDPR, the KTS will provide the data subjects with the necessary information in a precise, transparent, understandable and easily accessible form in a clear and simple language free of charge. 

(3) With regard to those affected (business partners, hotel owners, landlords, customers, guests), KTS fulfills its obligation to provide information in accordance with Art. 13 GDPR by providing the relevant information in connection with the conclusion of the contract for the provision of accommodation an online booking system or in connection with the conclusion of the KTS guest accommodation and placement conditions. 

(4) The contact person at KTS for the persons affected is: Thomas Heilmann, Managing Director, Email: t.heilmann@kaiserbaeder-auf-usedom.de, Deputy: Kirstin May, Assistant Management, Email: kirstin.may@ kaiserbaeder-auf-usedom.de. 

3. Responsibilities and responsibilities regarding the fulfillment of the other rights of the data subjects 

(1) The company is responsible for processing and responding to applications to exercise the other rights of the data subjects under Article 15 ff. GDPR (“data subject rights”). The rights under Article 15 ff. GDPR include, in particular, the data subject's right to information, the right to rectification and the right to deletion. 

(2) The contact person for the affected persons at the company is: Thomas Heilmann, spa director, email: t.heilmann@kaiserbaeder-auf-usedom.de; Deputy: Emelie Plessow, general administration clerk, email: emelie.plessow@kaiserbaeder-auf-usedom.de. 

Terms & Conditions

Arranging event tickets

Contact

Arranging event tickets
In-house operation of the Kaiserbäder on the island of Usedom
Waldstrasse 1
17429 Bansin seaside resort

Spa director: Thomas Heilmann
Register report: District Court Stralsund HRA 1310
VAT ID: DE203992698

Contact for questions and suggestions regarding events:
Times: Monday to Friday I 8 a.m. to 16 p.m
Phone: +038378 244 41 XNUMX
Email: events@kaiserbaeder-auf-usedom.de

B. Arranging event tickets

The in-house operation of the Imperial Baths on the island of Usedom, hereinafter referred to as "EB“ abbreviated, is both organizer and mediator of events in the imperial baths on the island of Usedom. That current range of events is provided via the "Reservix" booking system, hereinafter also referred to as "systems", by means of an integration on the website of the imperial baths. The following terms and conditions, insofar as they have been effectively agreed, become the content of the event contract concluded between the ticket purchaser, hereinafter referred to as the customer, and the organizer in the event of a booking.

The processing of the sale of admission tickets, hereinafter referred to as tickets, by the EB takes place exclusively under the following General Terms and Conditions. By ordering tickets or vouchers, the customer commissions the EB to process the ticket purchase in the name and for the account of the organizer, including shipping and payment.

1. Object of mediation

1.1 Purchasing a ticket creates a contractual relationship between the customer and the organizer in relation to attending the event or experience. The offer to conclude a contract is made by the customer as soon as he has placed his ticket order.

1.2 The scope of the event service results from the booking confirmation. Subsidiary agreements that change the scope of the contractual service require confirmation.

2. Booking and conclusion of contract

2.1 The events offered in the system represent binding offers. With your booking via the EB you therefore conclude a binding event contract with the organizer including these event conditions. You will immediately receive a booking confirmation of your booking.

2.2 The events offered in the system can be booked via the website of the Imperial Spas and on site at the tourist information offices:

Tourist information Ahlbeck
Dünenstrasse 45
17419 Ahlbeck seaside resort
Phone: +038378 499 350 XNUMX
Email: ahlbeck@kaiserbaeder-auf-usedom.de

Tourist Information Heringsdorf
Delbrückstrasse 69
17424 Seebad Heringsdorf
Phone: +038378 2451
Email: heringsdorf@kaiserbaeder-auf-usedom.de

Tourist Information Bansin
Guest House / At the pier
17429 Bansin seaside resort
Phone: +038378 47050
Email: bansin@kaiserbaeder-auf-usedom.de

Website: https://www.kaiserbaeder-auf-usedom.de/veranstaltungskalender/

2.3 For bookings that the customer makes online (via the website), the following applies to the conclusion of the contract:

  1. The online booking process is explained to the customer on the corresponding website. To book an event, it is necessary to confirm this using the [Book] button. If necessary, an event date and the start of the event must be selected. In any case, the number of participants must be specified. By confirming the [Book] button, the booking of the event is stored in the so-called electronic shopping cart.
  2. The customer has a corresponding correction option available to correct his entries, to delete or to reset the online booking form, the use of which is explained. Alternatively, the customer can delete the content of his electronic shopping cart in which the events are displayed.
  3. A binding booking of the event is only available when the necessary information about the customer (name, surname, e-mail, telephone number) is stored in the shopping cart and the ordering process has been completed by means of payment.
  4. By confirming the [Book] button, you accept the organiser's binding offer. The booking confirmation will be sent to the specified e-mail immediately after the booking has been made. The event contract with the respective organizer is concluded with the sale or dispatch of the ticket. By sending the booking confirmation, the customer is offered the opportunity to save and print out the booking confirmation.

3. Basics of the offer of the organizer/basic of the booking

3.1 The organizer's offer and the customer's booking are based on the description of the event and the additional information in the system (e.g. date and time, event location, procedure).

3.2 Information about the event that was not published by the EB or the organizer is not binding for the organizer and his obligation to perform, unless they were made by express agreement with the customer on the content of the organizer's obligation to perform.

4. No right of withdrawal for the customer

The customer is informed that he has no right of cancellation even if he makes the binding booking of the event as a consumer according to the statutory provisions (§ 312g Para. 2 No. 9 BGB). Every binding booking of tickets is therefore binding immediately after receipt of the booking confirmation and obliges you to accept and pay for the tickets ordered immediately.

5. Prices and Fees

5.1 The prices given in the system are final prices and include the statutory VAT. The total price and its composition, including the statutory value added tax contained therein, are specified by the customer in the purchase process in the electronic shopping cart. Depending on the customer's selection of certain services (including payment method, shipping method), the fees incurred may vary. By confirming the button (the button) "Book with costs" the customer confirms the final prices and fees for the tickets listed in the shopping cart as well as the intended shipping.

5.1 If the customer makes use of the personal booking of events in the tourist information, no processing fee will be charged.

6. Payment and Delivery

6.1 All services provided by the EB as or in the name and for the account of the organizer in order to fulfill the ticket purchase between the customer and the organizer are settled with the total price.

6.2 Event tickets can be purchased online via the website or on site at the tourist information offices. Payment can be made online by SEPA direct debit, credit card and PayPal; cash payment is also possible on site.

6.3 Payments in foreign currencies or with a crossed check are not possible.

7. Tourist tax

7.1 If the customer attends an event in the seaside resorts on the island of Usedom, he is obliged to pay a tourist tax in accordance with Statutes of the respective community on the collection of a tourist tax to pay.

7.2 The tourist tax is to be paid at the tourist tax machines or in the tourist information. After paying the visitor's tax, the customer will be issued with a spa card (Imperial Baths Card).

7.3 Participation in events is only possible with a valid spa card. This must be shown on request.

8. Cancellation and Withdrawal

8.1 The following conditions only apply to events in which the in-house operation of the Imperial Baths on the Island of Usedom acts as the organiser. Other organizers, although their offers are advertised via the Kaiserböder Insel Usedom in-house operation, are not bound by these conditions.

8.2 Free cancellation and/or withdrawal by the customer from the ticket purchase is only possible if a right of withdrawal has been expressly agreed. There is no statutory right to cancel and/or withdraw from the customer's ticket purchase.

8.3 There is neither an exchange of event tickets nor an exchange for a voucher.

8.4 The commercial resale of event tickets is not permitted.

8.5 If it becomes necessary for the customer to withdraw after purchasing the ticket, it may be possible for a substitute person to be named to take part in the event. In such a case, please contact us.

To nominate a substitute person to attend the event you have booked, please contact:

In-house operation of the Kaiserbäder on the island of Usedom
Waldstrasse 1
17429 Bansin seaside resort

Times: Monday to Friday I 8 a.m. to 16 p.m
Phone: +038378 244 41 XNUMX
Email: events@kaiserbaeder-auf-usedom.de

8.6 When booking events where the EB is not the organiser, the cancellation conditions of the respective service partner/organiser apply.

9. Entry

9.1 Admission to an event is only possible with a valid ticket. This must be shown.

9.2 Submitting an order confirmation or an invoice without presenting the ticket does not entitle entry unless expressly agreed otherwise.

10. Warranty and liability

10.1 The EB is liable as the organizer for the correctness of the service description, the conscientious preparation, the careful implementation of the events and for the proper provision of the booked service.

10.2 The EB is not liable for the services and/or events of other service providers/organizers that are mediated as external services.

11. Postponement or Cancellation of an Event

11.1 In the event that an event is postponed or cancelled, any claims by the customer must be asserted directly against the relevant organizer.

11.2 Was the ticket purchased through the booking system “Reservix” or directly via reservix.de made, in the event of cancellation of the booked event, the ticket price will be automatically refunded to the account specified by the customer when purchasing the ticket.

11.3 When purchasing an event ticket on site in one of the tourist information centers in Ahlbeck, Heringsdorf or Bansin, in the Hans Werner Richter House in Bansin or the Villa Irmgard in Heringsdorf, the form - Reversal of event tickets if an event is canceled  – to fill out.

Privacy Policy

Insofar as the EB collects and processes the customer's personal data when making the ticket purchase, the EB will observe the data protection laws.

Terms & Conditions

Sale of merchandise items

Contact

In-house operation of the Kaiserbäder on the island of Usedom
Waldstrasse 1
17429 Bansin seaside resort

Spa director: Thomas Heilmann
Register report: District Court Stralsund HRA 1310
VAT ID: DE203992698

Customer service for questions, complaints and complaints:
Times: Monday to Friday I 8 a.m. to 15 p.m
Phone: +038378 244 20 XNUMX
Email: shop@kaiserbaeder-auf-usedom.de

C. Sale of Merchandise

The in-house operation of the Imperial Baths on the island of Usedom, hereinafter referred to as "EB“ abbreviated, is both seller and Intermediary of goods related to the Imperial Baths or the island of Usedom, which are sold via the online shop, identified by the shopping cart symbol. The current range of goods is provided via the "WooCommerce" booking system, hereinafter also referred to as "system", by means of an integration on the Imperial Baths website. The following conditions, insofar as they have been effectively agreed, become the content of the contract concluded between the buyer, hereinafter referred to as the customer, and the EB as the seller in the event of an order.

1. Scope

1.1 The following general terms and conditions apply exclusively to the business relationship between seller and customer in the version valid at the time of the order.

1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed (§ 13 BGB).

1.3 Deviating conditions are not recognized unless the seller expressly agrees to their validity.

2. Offers and Description of Services

2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Descriptions of services in catalogs and on the seller's websites do not have the character of an assurance or guarantee.

2.2 All offers are valid “while stocks last”, unless otherwise stated on the products. Apart from that, errors remain reserved.

2.3 Information about the goods offered that was not issued by the EB is not binding for the seller and his obligation to perform, unless they were made by express agreement with the customer on the content of the seller's obligation to perform.

3. Ordering process and conclusion of contract

3.1 The customer can select products from the seller's range without obligation and collect them in a so-called electronic shopping cart using the [add to shopping cart] button. The customer can then use the [Continue to checkout] button in the shopping cart to complete the ordering process.

3.2 The customer submits a binding request to purchase the goods in the shopping cart by clicking the [Buy] button. Before sending the order, the customer can change and view the data at any time. Required information is marked with an asterisk (*).

3.3 The seller then sends the customer an automatic acknowledgment of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic acknowledgment of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded if the seller sends the ordered product to the customer within 2 days, hand it over or the shipment arrives confirmed to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice.

3.4 If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days after the order confirmation has been sent, even after a renewed request, the seller withdraws from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of prepayment is therefore made for a maximum of 10 calendar days.

4. Prices and shipping costs

4.1 All prices stated on the seller's website include the applicable statutory sales tax.

4.2 In addition to the stated prices, the seller charges shipping costs for the delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process.

5. Payment modalities and payment options

5.1 The customer can choose from the available payment methods as part of and before completing the ordering process.

5.2 As part of the PayPal Plus payment service, we offer you various payment methods as a PayPal service. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment instruction to PayPal.

  1. Payment in advance: You pay by bank transfer. After placing your order, you will receive an invoice by e-mail containing your order number and our account number, to which you should transfer the specified amount, stating your order number. The shipment will be initiated as soon as your payment is noted on our account.
  2. Payment via PayPal: If you select PayPal as a payment method, you must be registered there in order to be able to pay the invoice, or you must first register and legitimize yourself with your payment data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You'll get more information during the ordering process.
  3. Payment by SEPA direct debit (via Paypal Plus): If you select the direct debit payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You'll get more information during the ordering process.
  4. Payment by credit card (via PayPal Plus): If you choose the credit card payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal and your card will be debited immediately after confirmation of the payment order and after your legitimation as the legitimate cardholder. You'll get more information during the ordering process.
  5. Payment of the invoice (via PayPal Plus): If you have selected the invoice payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. After a successful address and credit check and submission of the order, we assign our claim to PayPal. In this case, you can only pay to PayPal with a debt-discharging effect. In addition to our terms and conditions, PayPal's terms and conditions and data protection declaration apply to payment processing via PayPal. Further information and the complete terms and conditions of PayPal for purchase on account can be found here: PayPal general terms of use for purchase on account.

5.3 If third-party providers are commissioned to process payments, eg Paypal, their general terms and conditions apply.

5.4 If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer has to pay the statutory interest on arrears.

5.5 The obligation of the customer to pay default interest does not exclude the assertion of further default damages by the seller.

5.6 The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.

6. Retention of Title

The goods delivered remain the property of the vendor until full payment has been received.

7. Product Availability, Shipping Information and Delivery

7.1 If advance payment has been agreed, delivery will take place after receipt of the invoice amount.

7.2 The items offered by the Imperial Spas may have different availability:

  • In stock: The item is in stock. We will send this to you as soon as possible.
  • Limited: The article is only available in a certain quantity. Depending on availability, we will send it to you as soon as possible.
  • Out of Stock: It is unknown if and when this item will be back in stock.
  • Available soon: The item will be available to order shortly. However, a concrete publication date of the article may not be available.

The information on availability generally refers to individual items. If you have ordered more than one item, please note that this may affect shipping and delivery times.

If not all ordered products are in stock, the seller is entitled to make partial deliveries at his own expense, provided this is reasonable for the customer.

7.3 If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.

7.4 If the delivery of the goods fails due to the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be reimbursed to the customer immediately.

7.5 Our articles can be shipped to the following countries:

  • Shipping within Germany

We ship all orders with Hermes standard shipping. Premium shipping and express shipments are not possible. Liability up to a value of €500,00 and shipment tracking are included with the order.

An order via the online shop of the Imperial Baths can only be delivered to a delivery address in Germany. Delivery by Hermes usually takes place 1-3 working days after the order has been dispatched. We calculate the shipping costs at a flat rate of €5,95. From an order amount of 29,00 € the order is free of shipping costs.

  • Delivery within the EU

We ship all orders with Hermes standard shipping. Premium shipping and express shipments are not possible. Liability up to a value of €500,00 and shipment tracking are included with the order.

An order placed via the Imperial Baths online shop can only be delivered to a delivery address in one country. Delivery by Hermes usually takes place 3-10 working days after the order has been dispatched.

We calculate the shipping costs at a flat rate of €18,90.

  • Delivery to Switzerland

We ship all orders with Hermes standard shipping. Premium shipping and express shipments are not possible. Liability up to a value of €500,00 and shipment tracking are included with the order.

An order placed via the Imperial Baths online shop can only be delivered to a delivery address in one country. Delivery by Hermes usually takes place 3-10 working days after the order has been dispatched.

We calculate the shipping costs at a flat rate of €31,90.

7.6 Customs Regulations

When shipping to the community area of ​​the European Union (EU), no customs declaration is usually required. For shipping to countries outside the EU (Switzerland, among others), a customs declaration is filled out and enclosed with the package in a mailing bag on the outside.

7.7 Delivery Restrictions

Under certain circumstances, items cannot be delivered to packing stations, since the compartments of a packing station can only store packages up to a certain size.

8. Warranty and warranty

8.1 The warranty is based on legal regulations.

8.2 A guarantee exists for the goods delivered by the seller only if this has been expressly given. Customers will be informed of the warranty conditions prior to initiating the ordering process.

9. Tracking and Liability

9.1 Liability is up to €500,00, a shipment/receipt order no. will be communicated to you by e-mail after dispatch by Hermes.

9.2 Jewelery is subject to class II securities and is therefore always sent individually, with liability up to a value of €500,00 and tracking. If you have ordered more than one item, please note that this may affect shipping and delivery times.

9.3 The following exclusions and limitations of liability apply to the seller's liability for damages, notwithstanding the other statutory entitlement requirements:

  1. The seller is liable without limitation, as far as the cause of damage is based on intent or gross negligence.
  2. Furthermore, the seller is liable for the slightly negligent breach of material obligations whose breach jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment enables the proper execution of the contract in the first place and whose compliance the customer regularly trusts. In this case, however, the seller is liable only for the foreseeable, contract-typical damage. The seller is not liable for slightly negligent breaches of obligations other than those specified in the preceding sentences.
  3. The above limitations of liability shall not apply to injury to life, body or health, to a defect after assuming a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
  4. As far as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10. Repairs

We only grant repair services for the article Kaiserbadering from Niessing. If you need your ring purchased from us to be repaired, please contact:

In-house operation of the Kaiserbäder on the island of Usedom
Online Store
Waldstrasse 1
17429 Bansin seaside resort

Phone: +038378 244 20 XNUMX
Email: shop@kaiserbaeder-auf-usedom.de

11. Return

If you want to return items, please use this Return form and include it in the package. Please note that this form is not a prerequisite for the effective exercise of the right of withdrawal, it only simplifies the processing of your return.

Please send the goods franked to:

In-house operation of the Kaiserbäder on the island of Usedom
Online Store
Waldstrasse 1
17429 Bansin seaside resort

The return shipping costs are to be paid by the customer. We ask you to refrain from sending non-free items.

After receipt and inspection of your return, you will receive the amount to be refunded or the desired alternative item, if available, within 14 working days.

12. Storage of the contract text

12.1 The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

12.2 The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer also receives a copy of the terms and conditions together with the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet.

Privacy Policy

Insofar as the EB collects and processes personal data of the customer when providing the sale of goods, the EB will observe the data protection laws.

14. Jurisdiction, applicable law, contract language

14.1 The place of jurisdiction and performance is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.

14.2 Contract language is German.

15. Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.