Shipping rate

1.Contact

In-house operation of the imperial baths on the island of Usedom
Online Store
Waldstrasse 1
17429 Seebad Bansin

Spa director: Thomas Heilman
Commercial register: District Court Stralsund, HRA 1310
VAT ID No.: DE203992698
VAT number: 084/144/00052

Phone: 038378 24420
E-mail: shop@kaiserbaeder-auf-usedom.de
Website: www.kaiserbaeder-auf-usedom.de

 

 2.Payment options

We accept the following payment options:

2.1 Payment in advance

You pay by bank transfer. After placing your order, you will receive an invoice by e-mail containing your order number and our account number, to which you should transfer the specified amount, stating your order number. The shipment will be initiated as soon as your payment is noted on our account.

If you pay in advance, please transfer the invoice amount to the following account:

Account holder: In-house operation of the imperial baths on the island of Usedom

Bank institute: Deutsche Kreditbank

IBAN: DE14 1203 0000 0000 1032 83

BIC: BYLADEM1001

 2.2 Payment by PayPal

If you select PayPal as the payment method, you must be registered there in order to be able to pay the invoice, or you must first register and legitimize yourself with your payment data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You'll get more information during the ordering process.

2.3 Payment by SEPA direct debit (via PayPal Plus)

If you select the direct debit payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You'll get more information during the ordering process.

2.4 Payment by credit card (via Paypal Plus)

If you choose the credit card payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal and your card will be debited immediately after confirmation of the payment order and after your legitimation as the legitimate cardholder. You'll get more information during the ordering process.

2.5 Purchase on account (via Paypal Plus)

If you have chosen the invoice payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. After a successful address and credit check and submission of the order, we assign our claim to PayPal. In this case, you can only pay to PayPal with a debt-discharging effect. In addition to our terms and conditions, PayPal's terms and conditions and data protection declaration apply to payment processing via PayPal. Further information and the complete terms and conditions of PayPal for purchase on account can be found here: PayPal general terms of use for purchase on account.

 

3. Shipping Information

Our items can be shipped to the following countries:

3.1 Delivery within Germany

We ship all orders with Hermes standard shipping. Premium shipping and express shipments are not possible. Liability up to a value of €500,00 and shipment tracking are included with the order.

An order via the online shop of the Imperial Baths can only be delivered to a delivery address in Germany. Delivery by Hermes usually takes place 1-3 working days after the order has been dispatched.

We calculate the shipping costs at a flat rate of €5,95. From an order amount of 100,00 € the order is free of shipping costs.

 3.2 Delivery within the EU

We ship all orders with Hermes standard shipping. Premium shipping and express shipments are not possible. Liability up to a value of €500,00 and shipment tracking are included with the order.

An order placed via the Imperial Baths online shop can only be delivered to a delivery address in one country. Delivery by Hermes usually takes place 3-10 working days after the order has been dispatched.

We calculate the shipping costs at a flat rate of €18,90.

3.3 Delivery to Switzerland

We ship all orders with Hermes standard shipping. Premium shipping and express shipments are not possible. Liability up to a value of €500,00 and shipment tracking are included with the order.

An order placed via the Imperial Baths online shop can only be delivered to a delivery address in one country. Delivery by Hermes usually takes place 3-10 working days after the order has been dispatched.

We calculate the shipping costs at a flat rate of €31,90.

 

4. Customs Regulations

When shipping to the community area of ​​the European Union (EU), no customs declaration is usually required. For shipping to countries outside the EU (Switzerland, among others), a customs declaration is filled out and enclosed with the package in a mailing bag on the outside.

 

5. Availability of Items

The articles in the offer of the imperial baths can have different availability:

In stock:                           The item is in stock. We will send this to you as soon as possible.

Limited:                             The article is only available in a certain quantity. Depending on availability, we will send it to you as soon as possible.

Not in stock:                  It is unknown if and when this item will be back in stock.

Available soon:         The item will be available to order shortly. However, a concrete publication date of the article may not be available.

The information on availability generally refers to individual items. If you have ordered more than one item, please note that this may affect shipping and delivery times.

 

6. Shipping restrictions

Under certain circumstances, items cannot be delivered to packing stations, since the compartments of a packing station can only store packages up to a certain size.

 

7. Liability and Tracking

Liability is up to €500,00, a shipment/receipt order no. will be communicated to you by e-mail after dispatch by Hermes.

Jewelery is subject to Class II securities and is therefore always sent individually, with liability up to a value of €500,00 and tracking. If you have ordered more than one item, please note that this may affect shipping and delivery times.

 

8. Repairs

We only grant repair services for the article Kaiserbadering from Niessing. If you need your ring purchased from us to be repaired, please contact:

In-house operation of the imperial baths on the island of Usedom
Online Store
Waldstrasse 1
17429 Seebad Bansin

Phone: +038378 244 20 XNUMX
E-mail:shop@kaiserbaeder-auf-usedom.de

 

9. Return

If you want to return items, please use this Return form and include it in the package. Please note that this form is not a prerequisite for the effective exercise of the right of withdrawal, it only simplifies the processing of your return.

Please send the goods franked to:

In-house operation of the imperial baths on the island of Usedom
Online Store
Waldstrasse 1
17429 Seebad Bansin

The return shipping costs are to be paid by the customer. We ask you to refrain from sending non-free items.

After receipt and inspection of your return, you will receive the amount to be refunded or the desired alternative item, if available, within 14 working days.